Refund Policy

1. Overview

We want you to be satisfied with ImgMatch. All payments are processed securely through Waffo, our payment processor. This policy outlines how refunds are handled in accordance with applicable consumer protection laws.

2. Refund Eligibility

You may be eligible for a refund if:

• You request a refund within 7 days of initial purchase
• You experience a technical issue that prevents you from using the service
• You were charged incorrectly or double-charged

3. Non-Refundable Situations

Refunds are generally NOT available for:

• Requests made after 7 days from initial purchase
• Partial usage of generation credits
• Change of mind after using the service
• Subscription renewals (must cancel before renewal)
• Prepaid API key credits

4. How to Request a Refund

Email support@imgmatch.com with your account email, order information, and reason for the refund request.

5. Refund Processing

Approved refunds are processed within 5-10 business days to the original payment method. You will receive email confirmation when processed.

6. Subscription Cancellation

To avoid future charges, cancel your subscription from Settings or email support@imgmatch.com. Cancellation takes effect at the end of your current billing period.

7. Exceptions

We reserve the right to make exceptions for exceptional circumstances, extended service outages, or billing errors.

8. Contact

For refund requests or questions: support@imgmatch.com